Returns & Refunds Policy

At Paglicis™ / 1&Only Seen Not Heard, we take pride in the quality of our products. Please review our return and refund guidelines below.

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Returns

We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

• Unworn and unused

• In original condition

• With original tags attached

• In original packaging

• Accompanied by proof of purchase

To initiate a return, please contact us at paglicis.store@gmail.com.
If your return is approved, we will provide return instructions and a return shipping label.

Items sent back without prior authorization will not be accepted.

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Damages & Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

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Non-Returnable Items

Certain items are not eligible for return, including:

• Sale items

• Gift cards

• Custom or personalized products

If you have questions regarding a specific item, please contact us before initiating a return.

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Exchanges

To ensure the fastest service, we recommend returning the original item and placing a new order once your return has been approved.

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Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund.

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Contact Us

For all return or refund inquiries, please contact:
📧 paglicis.store@gmail.com